Privacy Policy

Effective Date: January 05, 2026

Road Rescue Kenya ("RRK", "we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform as a customer requesting roadside assistance or as a rescue partner offering services through our platform.

1. Information We Collect

The information we collect depends on whether you are using Road Rescue Kenya as a customer or as a rescue partner.

A. Information collected from customers

• Your name
• Your phone number, including for calls and WhatsApp communication
• Your email address
• Your GPS pin or location details

B. Information collected from rescue partners

• Your full name
• Your phone number, including for calls and WhatsApp communication
• Your email address
• Your vehicle plate number
• Your ID number
• Your ID photo or identification document submitted for verification

C. Additional information we may collect

• M-Pesa transaction details related to service payments
• Basic device and usage data such as browser type, IP address, and activity on the platform

2. Why We Collect This Information

We collect personal information only for legitimate business and service delivery purposes connected to Road Rescue Kenya.

For customers, we use your information to:

• Allow the rescue partner and admin to contact you by phone or WhatsApp
• Send important service-related updates through email where necessary
• Track and identify your exact location using your GPS pin so the assigned rescue partner can reach you quickly and accurately

For rescue partners, we use your information to:

• Allow communication by phone or WhatsApp regarding service requests and coordination
• Send important account, verification, and platform updates through email
• Use your vehicle plate number as part of authentication and identity confirmation
• Use your ID number and ID photo to verify your identity and improve platform trust and safety

3. Location Data

Location data is a core part of the Road Rescue Kenya service. When a customer requests assistance, we may collect and use their GPS pin or location details to identify the exact pickup point and help the assigned rescue partner navigate to the customer efficiently.

Customer location information is used for service delivery, dispatch coordination, and route tracking. It is not intended for public display.

4. Communication

Phone numbers provided by customers and rescue partners may be used for direct calls and WhatsApp communication related to active requests, service coordination, identity confirmation, customer support, and urgent updates.

Email addresses may be used to send important updates, notices, service-related communication, verification outcomes, and account-related information.

5. Partner Verification

To help maintain trust and safety on the platform, rescue partners may be required to provide verification details, including their vehicle plate number, ID number, and ID photo. We use this information to confirm identity, support authentication, reduce fraud risk, and improve customer confidence in the platform.

Verified rescue partners may receive a visible verification badge or status on the platform.

6. Payments

Payments may be processed through third-party services such as M-Pesa. We may retain transaction-related details necessary for payment confirmation, reconciliation, dispute resolution, and record keeping. Road Rescue Kenya does not store sensitive credentials such as M-Pesa PINs.

7. How We Share Information

We do not sell or rent your personal data. We may share information only where necessary to operate the platform and deliver services.

• Customer information may be shared with the assigned rescue partner to fulfill a roadside assistance request
• Relevant customer and partner information may be accessed by authorized admins for dispatch, support, safety, and dispute handling
• Payment-related information may be shared with payment providers such as Safaricom M-Pesa
• We may disclose information where required by law, regulation, court order, or lawful request by authorities

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or loss. Access to sensitive information is limited to authorized persons who need it for platform operations, verification, dispatch, support, or compliance purposes.

9. Data Retention

We retain personal information only for as long as it is reasonably necessary to provide services, manage the platform, complete verification, maintain records, comply with legal obligations, resolve disputes, and enforce our terms.

10. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where appropriate
• Object to or limit certain uses of your information where applicable

11. Cookies and Basic Usage Data

We may use cookies or similar technologies, along with basic usage data, to improve platform functionality, understand how users interact with the service, and support performance, security, and user experience.

12. Legal Compliance

Road Rescue Kenya seeks to handle personal data in accordance with the Kenya Data Protection Act, 2019, and other applicable legal obligations relating to privacy, identity verification, payments, and lawful disclosure.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operational needs, legal requirements, or platform features. Any updated version will be posted on this page with the revised effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, you can contact us:

Email: admin@roadrescue.co.ke
Phone: +254722167461